Retreat Hotel - Terms and conditions
Safety standards and liability
Blue Lagoon Ltd. is an Icelandic company which runs the Blue Lagoon, the Retreat at Blue Lagoon Iceland and Silica Hotel, hereafter together named “Blue Lagoon Iceland”.
Blue Lagoon Ltd. disclaims responsibility for any loss, damage, accidents, sickness, or changes in schedule caused by Force Majeure event, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control and for expenses due to any of these reasons. All such losses and expenses are the personal liability of the guest.
We advise all our guests to have valid travel insurance. This insurance should be obtainable in your country of residence.
When entering our facilities, guests assume full responsibility for their own safety and the safety of those in their care. Guests’ participation in the activities and use of the facilities is wholly voluntary and optional.
Guests assume all risks associated with activities organized by Blue Lagoon Iceland as well as activities involving third party providers regardless of whether such activities are arranged or booked through the Retreat or Blue Lagoon Iceland.
Blue Lagoon cannot be held responsible for delays, cancellations, or accidents arising from tours or transfers booked through a third party.
To ensure your safety and to make your visit as enjoyable as possible, we ask you to pay special attention to the following:
● If you suffer from any medical conditions, please make sure to get prior medical consultation and permission from your doctor before entering our facilities. Likewise, if you cannot swim, it is critical that you inform our staff. The deepest part of the lagoon is about 150 cm. Due to its high mineral content, the lagoon water is cloudy and not transparent.
● Guests must wash without a swimsuit before entering the spa areas. The shower gel available in each shower is specially designed to prepare your skin for the experience.
● Diving is prohibited. The lagoon is too shallow.
● It is recommended that guests take regular breaks (15-minute intervals) from the lagoons, saunas, and steam rooms. Drink plenty of water to keep hydrated.
● Please be aware that floors and walkways may be slippery and/or wet. Exercise caution when walking in wet areas and on stairs. Do not run. Hold on to handrails where available. Please help us keep areas dry where applicable.
● No glass is allowed in spa areas or in the lagoons. This is to prevent injuries due to broken glass.
● Blue Lagoon Ltd. is not responsible for valuables. Guests are solely responsible for their own belongings.
● For safety reasons, we reserve the right to refuse/withdraw access to anyone who arrives intoxicated or wants to enter/remain in spa areas while intoxicated. The determination of whether an individual is intoxicated is solely at our discretion.
● The lagoon in front of the hotel rooms is not for bathing unless specified.
● Please use designated walking paths. We respect Blue Lagoon Iceland’s unique nature and ask you to do the same by not stepping into the lava fields or on the moss.
● Always comply with instructions from our staff. Lack of compliance or inappropriate behaviour can result in immediate expulsion from Blue Lagoon Iceland.
Your safety is our highest priority. Lifeguards watch over common spa areas during all opening hours. Staff regularly attend first aid and emergency response training.
We are dedicated to ensuring that the Retreat Spa is a place free from the disruptions of modern life. Therefore, electronic devices and cameras are not permitted in the spa.
Travelling with children
Children under 2 years of age are not allowed in the lagoons due to their sensitivity to the high mineral content of the water.
Children under the age of 12 years must be accompanied by an adult guardian at all times during their visit. The deepest parts of the lagoons are about 150 cm. The lagoon water is cloudy and not transparent. Guardians shall therefore show special caution when supervising children. The minimum age for the spa areas and the Retreat Lagoon is 12 years. Teenagers from 12-18 years old need to be accompanied by an adult.
Children 2-8 years of age must wear inflatable armbands (floaties). This is to increase their visibility in the lagoons. Floaties are readily available – free of charge – at the lagoons. Note: The floaties are not considered a life-saving device and therefore do not replace continuous adult supervision of children.
Minimum age for the Retreat spa, Blue Lagoon Ritual, and the Retreat Lagoon is 12 years. Minimum age for the Blue Lagoon is 2 years.
All ages are welcome at the Retreat Hotel, but families with children aged 8 or younger are not permitted to stay in the suites on the ground level. This is because these suites have direct access to the water surrounding the complex.
The following safety rules apply:
● There is no lifeguard or other security surveilling the private lagoons. While in the lagoon you are responsible for your own safety and others in your care. It is highly recommended that you always be accompanied by another person while in the lagoon.
● Take regular breaks (15-minute intervals) from the lagoon, sauna, and steam. Drink plenty of water to keep hydrated.
● The use of the lagoon is not allowed while intoxicated. Intoxication increases the risk of dehydration, drowsiness, and drowning in the lagoon.
● Do not bring any glass into or near the lagoon. This is to prevent injuries due to broken glass.
● Children under 2 years of age are not allowed in the lagoon due to their sensitivity to the high mineral content of the water. Children under the age of 15 years must be accompanied by an adult guardian at all times during their visit. The deepest parts of the private lagoons are about 125 cm. The lagoon water is cloudy and not transparent. Guardians shall therefore show special caution when supervising children.
● If you want inflatable armbands (floaties) then ask your host.
Note: The floaties are not considered a life-saving device and therefore do not replace continuous adult supervision of children.
● Access to the Retreat Spa* and the Blue Lagoon Ritual*
● Access to the Retreat Lagoon* and the Blue Lagoon**
● À la carte breakfast
● Blue Lagoon skin care amenities
● In-room minibar with soft drinks, beer, and wine
● Turndown Service
● Use of fitness center
● Your host
● Concierge service
● Valet parking
● Resort fee
Minimum age at the Retreat Lagoon and Spa (including Blue Lagoon Ritual) is 12 years
*Minimum age at the Blue Lagoon is 2 years
Complimentary activities during your stay:
● Morning yoga (daily at 9am)
● Guided group hikes* (daily at 2pm)
● Afternoon coffee and Icelandic pastries in the lounge
● Check-in time is from 15:00 and check-out time is until 11:00.
● Early check-in and late checkout are subject to availability at a charge.
● Early check-in before 9:00 requires that the room is booked for the night before arrival.
● A valid credit card is needed to guarantee the booking. Your credit card will be charged 14 days prior to your arrival.
● Bookings made within 14 days of check-in are non-refundable.
Changes to cancellation policy due to COVID-19 between March 12 and June 20
In light of COVID-19, we have amended our booking policy.
For reservations of 1-3 rooms received from March 12 to June 20 for stays between March 15 and the end of 2020
Cancel or modify your booking up to 48 hours prior to arrival without penalty.
For existing bookings of 1-3 rooms
Cancellations made less than 14 days prior to arrival are non-refundable. However, you may move your reservation to an alternate date in 2020 without penalty.
For reservations of 4 rooms or more, group conditions apply. Please contact our sales department for more details.
If you have any other questions or concerns, contact our customer service. We appreciate your understanding if our response is delayed.
Cancellation and booking modifications
All cancellations or changes must be communicated in writing to the Retreat reservation department.
i) Individual reservations
All cancellations or changes should be in writing to firstname.lastname@example.org.
Cancellations or changes must be made by 6:00 p.m., local time, 14 days prior to avoid penalty. Cancellations or changes received within 14 days of check-in are non refundable. The same applies to no-shows.
No-shows will be charged to the client or credit card guaranteeing the reservation.
For bookings of 4 rooms or more, group conditions apply.
ii) Group reservations
In order to change or cancel a booking under these terms the following restrictions regarding notice period apply:
|Nr. of Rooms||Minimum cancellation notice|
|1 – 3||14 days|
|4 – 11||30 days|
|12 or more||As per terms stated in offer/contract|
All cancellations should be made in writing to the Retreat reservation department with an email to the respective account manager or to email@example.com stating the booking number as reference. For bookings cancelled with less than the above mentioned notice please note that the full price of the original booking will be charged.
Blue Lagoon Ltd. reserves the right to cancel all bookings and reservations, when unable to provide the company’s services due to Force majeure event, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control. In such an event, no compensation or refund is payable.
Photographs, films and social content
Photographs, films or social content taken at Blue Lagoon, the Retreat, Silica Hotel, or other Blue Lagoon facilities cannot be used for any commercial purposes without prior written consent from Blue Lagoon Iceland hf. For further information, please see our photograph/film release conditions on our website. We reserve the right to seek compensation for any use which is contrary to our conditions.
Rates and payment terms
Blue Lagoon Iceland ltd. reserves the right to change its rates in case of economic changes, including, but not limited to, currency fluctuations, inflations, increased cost of supplies, tax changes and other force majeure events. In case of VAT or other tax changes, the client contract prices will change accordingly. Price change affected by tax changes will apply to all reservations, although reservation has been confirmed on previous prices or payment has already been made. Above rates are valid for the above dates and; inclusive of VAT. They are subject to any official tax changes.
Blue Lagoon Ltd. – 240 Grindavík – Iceland
ID: 490792 2369 – Bank: 0542 26 011105 – VAT: 40683 –
SWIFT: GLITISRE – IBAN: IS89 0542 3871 0352 4907 9223 69