Lost & found

If you’ve lost something, we will do our best to find your item and return it to you. But also remember a few important points:

  • Lost items are stored for three weeks.
  • Shipping your item will cost at least EUR 35. This amount depends on where the item must be shipped, the item’s size and weight, and the shipping company.

Items we do not store:

  • Towels
  • Bathing suites
  • Regular clothes such as t-shirts, jeans, etc.

Items we do store:

  • Phones, cameras, computers, and other electrical equipment
  • Bags, purses, backpacks, etc.
  • Any item that is of clear value
  • We will contact you only if the item is found.

If you wish to make a lost & found request, please complete the form and be sure to include a detailed description of the item and when it was lost.

Our Customer Care team will promptly review your request.

Lost and found request form