Have you lost something?
Our Lost & Found service operates on weekdays from 08:00 to 16:00.
If you’ve lost something, we will do our best to find your item and return it to you. But also remember a few important points:
- Lost items are stored for three weeks.
- Shipping your item will cost at least EUR 35. This amount depends on where the item must be shipped, the item’s size and weight, and the shipping company.
Items we do not store:
- Bathing suites
- Regular clothes such as t-shirts, jeans, etc.
Items we do store:
- Phones, cameras, computers, and other electrical equipment
- Bags, purses, backpacks, etc.
- Any item that is of clear value
To make an inquiry, kindly complete this form. We will reply within 24 hours on weekdays and 48 hours on weekends.