Terms & Cancellation Policy
Below you will find details on a broad spectrum of important topics including payments, bookings, e-tickets, transfers, and cancellations.
These are the General Terms of Service and Cancellation Policy of Blue Lagoon hf., registered at Svartsengi, 240 Grindavík, Iceland.
These terms and policies apply to all guests visiting the Blue Lagoon and the Retreat Spa purchasing their services/products at www.bluelagoon.com, hereafter called website.
1. Prices and payments
All purchases made through the website require full payment with a credit card at the time of purchase. By default, prices on the website are in EUR. Once you initiate the booking process, you can select ISK, USD, or GBP as alternative currencies. However, the transaction will always be made in ISK. Prices include VAT and all other taxes and service fees. Prices quoted can change without notice. After payment has been made and/or an invoice has been issued, the price is guaranteed against any surcharge, unless there is a price increase due to government laws or currency fluctuations.
2. Online Purchases
Admission that includes multiple services and/or products are solely based on availability at the time of visit. All the products and/or services included in admission type, e.g. reservations at restaurants, massage reservations, accessories and more, are subject to availability. Should these services/products be unavailable for any reason, you will be entitled to either a refund of that particular service/product or change your booking to another time and/or date without having to pay any change fee.
When you book your admission at the website, you will receive your ticket via email. It contains a barcode that will be scanned on arrival. You can either print out the ticket and have it with you, or show it for scanning on your phone/device. The ticket may only be used once. All subsequent usages will be refused. The identification of the holder can be requested at the entrance with the actual credit card that was used at the time of purchase and/or a valid photo identity card.
Unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void. Tickets are not redeemable for cash. It is illegal to reproduce them in any form.
The ticket is valid only at the date and time selected in the booking process and clearly stated on the ticket you received after completing your purchase. If you don’t arrive at the pre-booked date and time, Blue Lagoon cannot guarantee availability.
When you book a private changing room at the Retreat Spa, the changing room will be reserved for the date and time you selected. If you arrive late, your stay will not be extended. The time slot you reserved is for 4 hours, starting at the arrival time of your booking.
4. Amending a booking
If you wish to make any changes to your confirmed booking, a fee of ISK 1400 will apply for each change you make. Where changes involve moving from a higher priced ticket to a lower priced ticket, the difference will not be refunded. To amend a booking, please send us a request via email at email@example.com and reference your original booking confirmation number. You cannot change the date or time of a booking after the originally selected date/time has passed.
To amend a booking at the Retreat Spa, please send your request to firstname.lastname@example.org
5. Cancelling a booking
5a. Blue Lagoon/Destination Blue Lagoon
All cancellations must be presented to Blue Lagoon in writing, via e-mail, to the address email@example.com. Blue Lagoon will always keep 10% of the total booking amount, regardless of the time of cancellation. Otherwise, cancellation charges are as follows (days of notice are based on date/time of arrival):
- If you cancel with more than 3 days’ notice: 90% is refunded
- If you cancel with 1-3 days’ (24-72 hours) notice: 50% is refunded
- If you cancel with less than 24 hours’ notice: No refund is made
5b. Retreat Spa
All cancellations must be presented to Blue Lagoon in writing, via e-mail, to the address firstname.lastname@example.org. Blue Lagoon will always keep 10% of the total booking amount, regardless of the time of cancellation. Otherwise, cancellation charges are as follows (days of notice are based on date/time of arrival):
- If you cancel with more than 4 days’ notice: 90% is refunded
- If you cancel with 2-4 days’ (48-96 hours) notice: 50% is refunded
- If you cancel with less than 48 hours’ notice: No refund is made
Blue Lagoon reserves the right to change or cancel all bookings and reservations in accordance with operating requirements or circumstances beyond its control, such as equipment malfunction, natural hazards, unfavorable weather or outside conditions, or any other similar events that could result in the temporary closure of the Blue Lagoon. If the booking is cancelled by Blue Lagoon due to any of these reasons, you will be entitled to either a full refund or change your booking to another date and/or departure without having to pay any change fee.
Bus transfers to/from Blue Lagoon to/from Reykjavik and the International Airport (KEF) is available as an add-on in the booking process. The transportation is operated by our partner, Destination Blue Lagoon. When you book a transfer with your entrance package, you will receive an email from Destination Blue Lagoon, which contains the transportation voucher.
7. Photographs, films and social content
Photographs, films or social content taken at Blue Lagoon, the Retreat, Silica Hotel, or other Blue Lagoon facilities cannot be used for any commercial purposes without prior written consent from Blue Lagoon Iceland hf. For further information, please see our photograph/film release conditions on our website. We reserve the right to seek compensation for any use which is contrary to our conditions.
8. Liability and insurance
Blue Lagoon disclaims responsibility for any loss, damage, accidents, sickness or changes in schedule caused by weather, strikes or any other irregularity outside the company’s control and for expenses due to any of these reasons. Blue Lagoon disclaims responsibility for any guest valuables that might get lost or damaged during the visit. All such losses and expenses are the personal liability of the guest.
We advise all our customers to have valid travel insurance. This insurance should be obtainable in your country of residence and usually covers cancellation fees and, to some extent, accidents that might occur.
9. General provisions
You agree that any claim, action or lawsuit arising out of these terms and conditions and/or the services/products purchased, shall be interpreted and governed in conformity with Icelandic law. For any legal dispute which may arise, both parties submit to the exclusive jurisdiction and competence of the Judges and Courts of the town of Reykjanesbaer, Iceland.
10. Terms amendments
We reserve the right to change these Terms of Service and Cancellation Policy at any time. The date of the last revision of these Terms of Service is set at the bottom of this page. Your continued use of the website after any such modifications will constitute your acknowledgement of the modified Terms and agreement to abide by the modified Terms.