How do I change or cancel a reservation at the Retreat?
Changes to cancellation policy due to COVID-19 between March 12 and June 20
In light of COVID-19, we have amended our booking policy. For new reservations booked between March 12 and June 20, please view our updated terms and conditions below.
For 1-3 rooms booked between March 12 and June 20, 2020
Cancel or modify your booking up to 48 hours prior to arrival without penalty.
For reservations of 4 rooms or more, group conditions apply. Please contact our sales department for more details.
All cancellations or changes must be communicated in writing and sent to firstname.lastname@example.org.
i) Individual reservations
To avoid penalty, cancellations or changes must be made by 6:00 p.m., local time, 14 days prior to arrival. Cancellations or changes received within 14 days of check-in are non-refundable. The same applies to no-shows.
No-shows will be charged to the client or credit card guaranteeing the reservation.
For bookings of 4 rooms or more, group conditions apply.
ii) Group reservations
To change or cancel a booking under these terms, the following restrictions regarding the notice period apply:
|Nr. of Rooms||Minimum cancellation notice|
|1 – 3||14 days|
|4 – 11||30 days|
|12 or more||As per terms stated in offer/contract|
All cancellations should be made in writing to the Retreat reservation department with an email to the respective account manager or to email@example.com stating the booking number as reference. For bookings cancelled with less than the above mentioned notice, please note that the full price of the original booking will be charged.
Please see our full terms and conditions here: https://www.bluelagoon.com/legal/retreat-hotel-terms-and-conditions