Check-in is from 3:00 p.m.
Check-out is until 11:00 a.m.
Check-in begins at 15:00.
Early check-in and/or access to the Retreat Spa before official check-in time is subject to availability and only offered on the day of your reservation. To request an early check-in, please contact us on the day of your arrival to check for availability. If you wish to guarantee an early check-in, we recommend booking an additional night. Alternatively, you can book a session at the Retreat Spa (available at an additional cost) which will enable you to use the spa—including a changing suite—for five hours before check-in. We will be happy to store your luggage during your time in the spa.
Check-out is at 11:00.
Late check-out and/or access to the Retreat Spa after official check-out time is subject to availability. To request a late check-out, kindly inquire with reception. If you wish to guarantee a late check-out, we recommend booking an additional night. Alternatively, you can book a session at the Retreat Spa (available at an additional cost) which will enable you to use the spa—including a changing suite—for five hours after check-out. We will be happy to store your luggage during your time in the spa.
We offer a range of services and facilities for guests with special needs or disabilities. Our staff will provide support as needed, but please be aware of the following items:
We offer disabled parking in the Retreat parking lot. From there, the walk to the main complex takes approximately 2 minutes.
Guests arriving without a wheelchair can borrow one upon request.
The Retreat Lagoon, which surrounds the Retreat Spa, can be accessed directly with specially designed wheelchairs. The private lagoons at the Retreat Hotel's two Lagoon suites are not wheelchair accessible and require the aid of a personal assistant for accessibility.
The Retreat Hotel
With elevators and electric door openers, the hotel is wheelchair accessible.
Wheelchair accessible suites
Special wheelchair accessible suites are available at the Retreat Hotel.
A personal assistant
Guests requiring help in the changing rooms, the spa, the Retreat Lagoon, or the private lagoons at the Retreat Hotel will be provided a special assistant upon request. Please note: a request for an assistant should be made at least two days prior to arrival so that we have enough time to approve and fulfill the request.
Special wheelchair accessible changing rooms are available at the Retreat Spa. We ask our guests to exercise caution as floors in the changing rooms and around the lagoon may be slippery.
A shower chair is available upon request. We also have a wheelchair which can be used for entering the Retreat Lagoon. We ask our guests to exercise caution as the floors in the changing rooms and around the lagoon may be slippery.
The deepest part of the Retreat Lagoon is 1.25m/4.1ft, but most areas of the water are shallower. However, the bottom of the lagoon can be slippery, making caution an imperative. An overview map, displaying depths and temperatures, is displayed and summarized for all guests with disabilities prior to entering the lagoon.
If you have any other questions or concerns regarding accessibility at the Retreat, please contact us at email@example.com.
Yes, access to the Blue Lagoon is included with your stay at the Retreat Hotel. You can freely enter the lagoon from the Retreat Spa. The only limitation is that you must use the lagoon during its normal hours of operation.
During your stay at the Retreat Hotel, you have unlimited access to the Retreat Spa, the Retreat Lagoon, and the Blue Lagoon. Kindly note, however, that access is limited to the regular opening hours of these entities.
Children are welcome at the Retreat, but the following policies apply:
__Suites on the ground level __
Children aged 8 or younger are not permitted to stay in the suites on the ground level: Lava View Junior Suites, Lagoon View Junior Suites, and Lagoon Suites. This is because these suites have direct access to the water surrounding the complex.
__Adjoining suites __
All our suites are designed for a maximum occupancy of 2 adult guests, but we offer interconnected junior suites that are ideal for families.
Alternatively, the sofa in our Moss Suite can be transformed into a bed for 1 child up to 12 years of age. Similarly, the sofa in the Lagoon Suite can be transformed into a bed for 1 child who is between the ages of 9 and 12. If you are interested in either of these options, please send a request to firstname.lastname@example.org.
If you are travelling with an infant (0-2), we can provide a baby cot free of charge in the Moss Suite or Moss Junior Suite.
__The Retreat Spa, the Retreat Lagoon, and the Blue Lagoon __
Children must be at least 12 years old to access to the Retreat Spa and the Retreat Lagoon. Children under 12—and older than 2—are welcome to use the Blue Lagoon. However, children who are 2 and younger are not permitted in the lagoon because of the water’s heat and high mineral content.
Your credit card information is taken as a guarantee for your room. Your card will be charged the full amount 14 days prior to your arrival. Bookings made within 14 days of check-in are non-refundable.
For reservations of 4 rooms or more, group conditions apply. Please contact the reservation department for more information at email@example.com
All of our suites are designed for a maximum occupancy of 2 adult guests. Parties of 3 or more are advised to book two suites.
Occupying the highest point at Blue Lagoon Iceland, Moss Restaurant offers a magnificent panorama of the volcanic horizon and set menus that celebrate and reinvent Iceland’s culinary traditions.
Five and seven-course set menus
No á la carte option
Evening menu: 18:30-21:30
With expansive windows revealing the luminous warmth of the Retreat Lagoon, you can fulfill yourself on the restaurant’s light delicacies as you gaze out at the mesmerizing sight of the mineral-rich blue waters. Your bathrobe is the perfect attire for dining at the spa.
No reservations necessary
All day menu: 11:30-22:00
Evening menu: 18:30-21:30
Built into an 800-year-old lava cliff on the west bank of the Blue Lagoon, Lava Restaurant brings together dynamic cuisine and remarkable views to create unforgettable dining experiences.
Lunch menu 11:30-17:00
Evening menu 17:00-21:00
Wall-to-wall glass opens to the light and lava of the surrounding lagoon while the wood-burning fireplace brings warmth and wellbeing. With breakfast in the morning from 7:30 to 11:00, an all-day menu from 11:00 to 22:00, and afternoon coffee from 16:00 to 17:00, this cavernous expanse is both a social crossroads and a place of nourishment.
No reservations necessary
In addition to a delicious vegetarian option as part of the Retreat’s breakfast offerings, there are also enticing vegan courses at our restaurants—Moss and Lava. If possible, please inform us of any dietary requirements prior to your arrival. In this way, we can ensure that we meet your expectations.
To book a treatment or massage, send an email to firstname.lastname@example.org or call us at + 354 420 8700. Due to high demand, we advise you to book well in advance of your visit.
For more information, visit treatments and massage.
If you’d like our complete spa menu, kindly send an email to email@example.com.
We remind you that you can bring home a sparkle of the revitalizing wellness experienced at Blue Lagoon thanks to our online Skin care shop.
Departing from the Retreat, there are a wide array of exhilarating activities. From hikes that lead you through extraordinary lava landscapes, to tours that take you into the earth or into the sky, to sightseeing journeys where you can explore the Reykjanes Peninsula’s cultural, historical, and geological landmarks, the Retreat opens the door to unforgettable adventures.
For more information, contact our guest relations team via email at firstname.lastname@example.org, or by phone, + 354 420 8700.
Whether you seek a private car, taxi, or helicopter, our guest relations team can assist you with all your transportation needs. Please contact us via email at email@example.com, or by phone, + 354 420 8700.
Changes to cancellation policy due to COVID-19 between March 12 and June 20
In light of COVID-19, we have amended our booking policy. For new reservations booked between March 12 and June 20, please view our updated terms and conditions below.
For 1-3 rooms booked between March 12 and June 20, 2020
Cancel or modify your booking up to 48 hours prior to arrival without penalty.
For reservations of 4 rooms or more, group conditions apply. Please contact our sales department for more details.
All cancellations or changes must be communicated in writing and sent to firstname.lastname@example.org.
i) Individual reservations
To avoid penalty, cancellations or changes must be made by 6:00 p.m., local time, 14 days prior to arrival. Cancellations or changes received within 14 days of check-in are non-refundable. The same applies to no-shows.
No-shows will be charged to the client or credit card guaranteeing the reservation.
For bookings of 4 rooms or more, group conditions apply.
ii) Group reservations
To change or cancel a booking under these terms, the following restrictions regarding the notice period apply:
|Nr. of Rooms||Minimum cancellation notice|
|1 – 3||14 days|
|4 – 11||30 days|
|12 or more||As per terms stated in offer/contract|
All cancellations should be made in writing to the Retreat reservation department with an email to the respective account manager or to email@example.com stating the booking number as reference. For bookings cancelled with less than the above mentioned notice, please note that the full price of the original booking will be charged.
Please see our full terms and conditions here: https://www.bluelagoon.com/legal/retreat-hotel-terms-and-conditions