Returns & Refunds


Blue Lagoon Iceland is committed to offer the finest selection of skin care and spa products. Every Blue Lagoon product purchase in Blue Lagoon online shop is unconditionally guaranteed. If for any reason you are not satisfied with your purchase, please return it within 30 days from the date of delivery, to the applicable address provided below. As soon as the returned items are received at our warehouse, refund is processed. Please note that the refund procedure may take up to 14 days.

Import fees, shipping fees and return shipping fees are not refundable. Import fees are charged on items purchased in Blue Lagoon online shop, by customs in countries outside the US and the EU, according to custom rules of the import country. Read more.

Empty containers cannot be accepted for refund.

The original receipt indicating the reason for return must accompany the products being returned. If your purchase is a set, please make sure all items are returned. If you are returning a gift or items purchased at one of our Blue Lagoon physical stores in Iceland, please contact us at skincare@bluelagoon.com.

Discounts and special offers

Please note that refunds are made according to the invoice. Products purchased with promotional discount are refunded at the exact amount purchased for. Please note that promotional codes are to be used during your purchase in Blue Lagoon online shop. We cannot refund the discount afterwards.

Damaged items 

When you receive your order, please inspect the carton for any damage that may have occurred during shipment. It is normal for a shipping carton to show some wear, however, if damage occurred to the items please retain the box and the merchandise and notify us by e-mail to skincare@bluelagoon.com. Please provide the order number along with your e-mail address for fastest service.

For any other inquiries related to your delivery please contact us at skincare@bluelagoon.com.

 

 

 

Details for returned items

 

Returns for USA

Stellae International, c/o Blue Lagoon
Returns Department
1111 Marucs Avenue, Unit 5A
Lake Success, 11042 NY
Tel: 516-742-6269.

Returns for Canada and countries outside EU

Blue Lagoon Iceland
Grindavikurvegur
240 Grindavik, Iceland
Tel: +354-420-8811

Returns for all other countries

Rhenus Logistics
Centeaurusweg 123
5015 Tilburg, Netherlands
Tel: +354-420-8811